You've Got Questions - We've Got Answers
I'm a new/prospective client? How do I book an appointment?
Welcome! We love newbies and we think that after your first massage, you're going to wonder why you've waited to so long to get one. We also want to make sure that you're aware of what we offer and how that meshes with your needs so we now require that every prospective client do a short consultation with us so no one is confused about the services they're receiving. This can be booked thru the booking system and can be done over the phone or in person.
I've never had an massage before. What should I expect?
Upon arrival, we'll welcome you to the space and ask you to fill out some paperwork. This is for both us (we are legally required to keep some paperwork) and you (so we know what you're needs are). After that, we will take you back to the massage room, have a brief conversation about what you're looking for, answer any questions, and get straight into your massage!
Do I have to take my clothes off?
Most massages are done unclothed while you stay modestly covered with the linens and blanket - HOWEVER! You will never be asked to undress past your comfort level. If you are interested in experiencing massage but do not want to remove your clothes, we can accommodate you. There will be some differences in the way we do some techniques but we can give you an amazing massage completely clothed.
Do you take tips?
Consistent bodywork is expensive and we work hard to try and keep things affordable for our community. Massage is still considered a service industry in most places. As a therapeutic clinic, we straddle the line between the service industry and medical (most people don't tip their chiros or doctors). That being said, we always welcome tips if you're able but they are never required.
Can I make an appointment for someone else?
No! If you would like to make an appointment for a friend or family member, you must purchase a voucher/gift card and they must make their own appointment under their own name and account using the voucher code. Unfortunately we have had too many people make appointments with bad credit cards to be able to allow people to book for others. Bookings must be made under the name of the individual that is fulfilling the appointment. If an appointment is made and a card is invalid and we determine the name on the account and the person receiving are different, then both the person making the appointment and the person attempting to recieve will be blocked from our system.
Do you take insurance or Health Savings Accounts?
YES! We now can take HSA/FSA cards. This is done through a separate merchant system and you still must make your appointment through our Fresha app with a valid credit card that is NOT your HSA/FSA card. You will receive a receipt that you can keep for your records through our secondary merchant (Square).
Can I make a last minute appointment?
You can try but last minute appointments are never guaranteed. Our book system closes bookings 4 hours prior to a service time. So if you want a massage at 4 pm, the last time you can book online is 11:59 am. You can attempt to reach us by phone but if we are in session, we will not be able to answer and we may not receive your voicemail or request in time.
What do I do if I can't make my scheduled appointment?
Reschedule as soon as possible. If you are in our last minute window, you will be asked to pay 50% of your service cost. This is due to the fact that no one else will be able to make an appointment for your slot and we lose money. If it's a legit emergency and you rebook and make your next appointment, we will refund that 50% and charge you a rebooking fee ($15) instead. If you are a no call/no show and wish to make another appointment, you will be required to pay the full cost of service upfront and you will not receive a refund if you miss that appointment. We love our clients and we understand when life happens. But we have certain boundaries around our time. If you honor that, we will honor you when you need us to.
You mentioned you collaborate with other wellness providers. How do I find out more about them?
We believe that no one has a monopoly on any individual's wellness. We believe that we may not be what someone needs at any given time and we strive to be able to help anyone find the care and services they are looking for. We also are trying to keep things local and support other wellness business in our local community. Here is a list of other individual businesses we are comfortable referring you to:
Acupuncture - Dr. Bruce Roff, Roots of Wellness, Dandridge
Acupuncture - Dr. Bonnie Forrester (In-house), Jefferson City
Personal Training/Gym - Coach Whitehead, House of Pain, Jefferson City
Massage (relaxation) - Rhonda Cannon (In-house), Metta Massage, Jefferson City
Myofascial release/Massage - Sherry Brown (In-house), Soul Serenity MFR, Jefferson City
Massage (women's services/prenatal) - Christy O'Quinn, Sacred Healing, Jefferson City
Yoga - Amy Lea Hodges - Amy Lea Yoga and Wellness, Jefferson City
Chiropractic - Darren Tollefson, Dandridge
Chiropractic - Cupp Chiropractic, Morristown
Chiropractic - Apollo Chiropractic, Dandridge
Chiropractic - May Family Chiropractic, Morristown/Jefferson City